Complaints handling/duty of candour

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Sadly, complaints are not uncommon and they’re certainly unavoidable. When a complaint is made it’s vitally important to ensure that it’s dealt with in a way that’s both legally correct and makes the complainant feel listened to. Our suite of templates and guidance will support you in helping to identify whether the duty of candour has been triggered or not and in any event which procedure to follow. Our templates are specifically designed to prompt you to take the necessary steps to meet the legal requirements as well as saving you time.

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